Questions and Concerns

Questions, concerns or complaints

We make every effort to resolve any concerns that parents have about their children and the school.  Often an informal discussion when additional information is provided can establish the facts and clarify a situation.

If you are unhappy about any aspect of your child’s education or experience at school, please make an appointment to see the class teacher.  We would hope that discussing the matter with the teacher should be enough to resolve the problem.  However, if you are still unhappy about the outcome of the meeting, you should make an appointment to see the Headteacher (Mrs Rebecca Bainbridge).  We work as a team at Mill Hill Primary School, and your concern will have been passed on to the Headteacher by the class teacher.  The Headteacher will be aware of any action that has been taken.  We aim to work in partnership with parents and, again, every effort will be made to resolve the issue.

If the issue is not resolved you may wish to contact the Chair of the Governing Body – click here to be directed to our policy page which contains the school’s complaints policy.